Refund policy

30-Day Satisfaction Guarantee

We want you to love your order. You have 30 days after receiving your item to request a return.

To be eligible, the item must be in the condition you received it, with all parts and its original packaging, and you will need your receipt or proof of purchase.

To start a return, contact us at andercardona102@gmail.com. If your return is approved, we will send you instructions and the address where to send the package. Items sent back without first requesting a return will not be accepted.

Return address: [INSERT RETURN ADDRESS]

Damaged or defective items

Please inspect your order as soon as it arrives. If the item is defective, damaged or you received the wrong item, contact us right away so we can make it right.

Exceptions

Gift cards cannot be returned. If you have questions about a specific item, please contact us.

Exchanges

The fastest way to get what you want is to return the item you have and, once the return is accepted, place a separate order for the new item.

Refunds

We will notify you once we have received and inspected your return and let you know whether the refund was approved. Approved refunds are issued to your original payment method within 10 business days. Your bank or card issuer may need extra time to process it. If more than 15 business days have passed since we approved your return, please contact us at andercardona102@gmail.com.